Collection Policy
Effective Date: February 11, 2026
1. Commitment to Fair Collection
EASTCASH LENDING CORPORATION ("EastCash") is committed to fair, ethical, and lawful debt collection practices. We adhere to the guidelines set forth by the Securities and Exchange Commission (SEC), Bangko Sentral ng Pilipinas (BSP), and all applicable Philippine laws governing debt collection.
This Collection Policy outlines our procedures for managing overdue accounts and the rights of our borrowers throughout the collection process.
2. Collection Timeline
| Stage | Timeline | Action |
|---|---|---|
| Pre-Due Reminder | 3 days before due date | Friendly SMS and in-app notification reminding the borrower of the upcoming due date and amount |
| Due Date Reminder | On due date | SMS and in-app notification that the payment is due today |
| Stage 1: Soft Reminder | D+1 to D+3 | Late payment penalty begins accruing. Polite SMS and in-app reminders sent. Borrower can still repay through normal channels. |
| Stage 2: Active Collection | D+4 to D+7 | Phone calls from our collection team during business hours. Email notifications. Account flagged for review. |
| Stage 3: Account Freeze | D+7 to D+30 | Account frozen. No new loan applications permitted. Continued collection calls and written notices. |
| Stage 4: External Collection | D+30 and beyond | Account may be referred to authorized third-party collection agency. Delinquency reported to Credit Information Corporation (CIC). |
3. Prohibited Collection Practices
In compliance with SEC and BSP guidelines, EASTCASH LENDING CORPORATION strictly prohibits the following collection practices:
a) Harassment or abuse: Use of threats, violence, profane language, or any form of intimidation against the borrower or any third party;
b) Unreasonable contact hours: Contacting the borrower before 6:00 AM or after 10:00 PM Philippine Standard Time;
c) Contact shaming: Contacting the borrower's family members, friends, employers, or social media contacts for the purpose of debt collection or public shaming;
d) Misrepresentation: Falsely representing the amount owed, legal status of the debt, or consequences of non-payment;
e) Unauthorized data access: Accessing the borrower's phone contacts, gallery, social media, or other personal data without explicit consent;
f) Public disclosure: Publicly disclosing or threatening to disclose the borrower's debt status or personal information;
g) Excessive communication: Making an unreasonable number of calls or messages within a single day;
h) Deceptive practices: Using false or misleading representations to collect a debt.
4. Borrower Rights During Collection
As a borrower, you have the following rights throughout the collection process:
a) Right to respectful treatment: You shall be treated with dignity and respect at all times during the collection process;
b) Right to privacy: Your debt status and personal information shall not be disclosed to unauthorized third parties;
c) Right to dispute: You may dispute the amount owed or any charges you believe are incorrect;
d) Right to request restructuring: You may request a payment arrangement or restructuring of your outstanding balance;
e) Right to file a complaint: You may file a complaint with EASTCASH LENDING CORPORATION, the SEC, or the National Privacy Commission if you believe your rights have been violated;
f) Right to documentation: You may request a detailed statement of your account, including all charges and payments made.
5. Hardship and Payment Arrangements
We understand that financial difficulties can arise unexpectedly. If you are experiencing hardship and are unable to meet your repayment obligations, we encourage you to contact us immediately. We may offer the following accommodations on a case-by-case basis:
a) Extension of the repayment due date;
b) Installment payment arrangements;
c) Reduction or waiver of late payment penalties in exceptional circumstances;
d) Referral to financial counseling resources.
To request a payment arrangement, please contact our customer support team at +63 965 945 3599 / +63 912 167 7415 or email [email protected] before your account reaches Stage 4.
6. Third-Party Collection Agents
If your account is referred to a third-party collection agency, the agency is contractually bound to comply with this Collection Policy and all applicable Philippine laws. You will be notified in writing before any referral. The third-party agency is prohibited from engaging in any of the practices listed in Section 3 above. You retain all rights listed in Section 4 when dealing with third-party agents.
7. Complaints and Dispute Resolution
If you believe that any collection activity has violated this policy or your rights, you may file a complaint through the following channels:
EASTCASH LENDING CORPORATION
Phone: +63 965 945 3599 / +63 912 167 7415
Email: [email protected]
Address: 9059 Lower Ground Floor, Romehand Building, Centennial Road, Batong Dalig, Kawit, Cavite, Philippines
You may also file complaints with:
Securities and Exchange Commission (SEC): www.sec.gov.ph
National Privacy Commission (NPC): www.privacy.gov.ph